Privacy Policy

AI Social Media Platform

Effective Date: July 13, 2025

This Privacy Policy describes how KATO Business Solution Limited ("we", "our", or "us") collects, uses, and shares information when you use our application AI Social Media.

AI Social Media is a platform developed and operated by KATO Business Solution Limited to support customer service teams by enabling efficient social media management, including AI-powered messaging, inbox response tracking, and performance monitoring for Facebook and Instagram Business accounts.

1Information We Collect

When you use AI Social Media, we may collect the following types of information:

Facebook and Instagram Account Information

Page name, Page ID, profile picture, Instagram business account metadata, and user ID (if permission granted).

Messages and Comments

Public post comments, Instagram direct messages, and Facebook Messenger conversations for response management.

Metadata and Insights

Engagement statistics, timestamps, and other metadata provided by Facebook and Instagram APIs to monitor customer support performance.

User Account Data

Login information (email, role, actions) for authorized users of our platform.

We collect only the minimum necessary data to fulfill the core purpose of the app.

2How We Use Your Information

We use the data collected to:

  • •Enable AI-generated response suggestions for social media messages, including Facebook Messenger and Instagram Direct Messages.
  • •Automatically generate and deliver reply messages to end users on behalf of the business, based on predefined rules, content classification, and AI processing, in order to improve response time and customer satisfaction.
  • •Display your connected Facebook Pages and Instagram Business accounts within the application interface for centralized management.
  • •Route incoming messages and comments to appropriate customer support agents or teams based on content categories, or AI classification.
  • •Generate analytics dashboards and performance reports that track engagement metrics, average response time, and resolution efficiency for internal optimization.
  • •Ensure secure, role-based access to account management features, maintaining data privacy and business integrity.

3Sharing of Information

We do not sell your personal data. Information may only be shared in the following cases:

  • •With authorized users within your organization.
  • •With Meta (Facebook/Instagram) via Graph API requests, under their platform policies.
  • •With third-party infrastructure providers strictly for platform operation and support.
  • •When required by law or in response to legal processes.

4Your Rights and Controls

  • •You can disconnect Facebook and Instagram accounts from AI Social Media at any time.
  • •You may request deletion of your data by emailing us at support@kato.biz.
  • •You have full control over which permissions to grant during the Meta login process.

5Data Security

We implement reasonable technical and organizational measures to protect your data, including encryption, authentication, and access control. However, no platform is completely immune to threats, so we encourage you to use strong passwords and protect your login credentials.

6Updates to This Privacy Policy

We may revise this Privacy Policy to reflect changes in legal requirements, technology, or app functionality. Updated versions will be posted on this page with the revised effective date.

7Contact Information

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

KATO Business Solution Limited

Email: support@kato.biz

Website: https://gp-smmr.kato.biz/